Terms of Use
These Terms of Use ("Terms") govern your access to and use of the website operated by Microgenex Technologies Limited ("Microgenex", "we", "us") at microgenexltd.com. By using this website, you agree to these Terms. If you do not agree, please do not use the site.
1. About this website
This website provides general information about Microgenex's supply and business development services for specialized biological materials, including cell lines and control strains primarily sourced from ATCC (American Type Culture Collection), now part of LGC Standards.
Microgenex is an independent supplier. We are not affiliated with, endorsed by, or acting as an agent of ATCC, LGC Standards, or any government regulatory authority unless expressly stated in writing.
2. Informational purpose only
Content on this website is provided for general guidance only. It does not constitute legal, regulatory, scientific, or professional advice. Product availability, classification (including CITES-regulated materials), documentation requirements, pricing, and delivery timelines depend on your organization, product selection, applicable approvals, and third-party requirements.
Nothing on this website constitutes a binding offer, quotation, or guarantee of supply, pricing, or delivery dates. Any supply arrangement is subject to separate written agreement and completion of applicable regulatory and end-user documentation.
3. Who may use this site
Our services are directed at research institutions, laboratories, hospitals, quality-control organizations, and other institutional buyers. By submitting an inquiry, you represent that you are contacting us in a professional capacity on behalf of an organization, or that you are otherwise authorized to make the inquiry.
4. Inquiries and communications
Submitting an inquiry form, email, phone call, or WhatsApp message does not create a contract or obligation on either party. We will use reasonable efforts to respond to inquiries but do not guarantee response times except where agreed in writing.
You agree to provide accurate and complete information in your inquiries. You must not submit false, misleading, or unlawful content through our contact channels.
Our handling of personal data is described in our Privacy Policy.
5. Regulatory and ordering disclaimers
Supply of specialized biological materials may require Material Transfer Agreements (MTA), biosafety documentation, import permits, end-user letters, proof of payment, and other approvals from ATCC, Kenyan authorities (including the Pharmacy and Poisons Board of Kenya where applicable), and other bodies. Lead times described on this site (including typical 6–8 month delivery periods) are estimates only and are not guarantees.
You are responsible for ensuring that your intended use, import, storage, and handling of any products comply with applicable laws, institutional policies, and biosafety requirements in your jurisdiction.
6. Acceptable use
You agree not to:
- use the website for any unlawful purpose or in violation of applicable regulations;
- attempt to gain unauthorized access to our systems or interfere with the site's operation;
- transmit malware, spam, or automated bulk submissions through our inquiry form;
- copy, scrape, or republish substantial portions of this website without our written permission;
- misrepresent your identity, organization, or authority to place an order or request information.
7. Intellectual property
The Microgenex name, logo, website design, and original content on this site are owned by or licensed to Microgenex Technologies Limited. ATCC catalog numbers, product names, and third-party trademarks belong to their respective owners. You may not use our branding or content without prior written consent.
8. Third-party links and services
This website may contain links to third-party services (for example, WhatsApp or email clients). We do not control and are not responsible for third-party websites or services. Your use of those services is at your own risk and subject to their terms.
9. Disclaimer of warranties
This website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of accuracy, completeness, merchantability, or fitness for a particular purpose.
10. Limitation of liability
To the fullest extent permitted by applicable law, Microgenex Technologies Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website or reliance on its content.
Our total liability for any claim relating to your use of this website shall not exceed the amount you paid to us for use of the website (which is zero for general browsing and inquiries).
11. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page will change when we do. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
12. Governing law
These Terms are governed by the laws of the Republic of Kenya. Any dispute arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Kenya, unless applicable law requires otherwise.
13. Contact
Questions about these Terms:
Microgenex Technologies Limited
Email: info@microgenexltd.com
Phone: +254 703 131 630